The Punjab Government has launched the PAVE Electric Bike Scheme 2025 to promote eco-friendly transportation among students. To ensure transparent communication and prevent scams, the government has introduced an official helpline and email for all applicants across the province. This article explains the PAVE helpline number, email support, available services, and contact procedure to help students resolve their queries easily.
Role of PAVE Help Centers in Punjab
The PAVE Help Center was established to make the scheme more accessible and transparent. Since thousands of students across Punjab applied for electric bikes, the government realized the importance of a centralized communication platform. Instead of opening separate district offices, the government set up one province-wide helpline and email service to handle all queries effectively.
Services Offered by the PAVE Helpline
Students can contact the PAVE Help Center through the official helpline or email for assistance with the following:
- Registration Support – Help in completing the online form correctly
- Merit List Information – Find out if your name is shortlisted
- Balloting Updates – Get the latest results of bike allocation
- Technical Assistance – Fix login or portal-related errors
- Document Guidance – Understand verification requirements like CNIC or university card
- Complaint Handling – Report fraud, fake agents, or payment scams
Official PAVE Contact Details
Helpline (Punjab-wide): 042-111-333-267
Email Support: support@bikes.punjab.gov.pk
Availability: Helpline active Mon–Fri (Office Hours), Email monitored 24/7
Always contact these official channels only. Avoid sharing personal details with unauthorized agents or websites.
Why the Government Uses a Single Helpline
In previous student aid schemes, multiple contact numbers led to confusion and scams. To solve this, the PAVE program introduced one verified helpline and email for the entire province.
Benefits of One-Window Support:
- Equal access for all students
- Quick and consistent responses
- Reduced risk of fraud
- Transparent communication
Common Student Issues & Helpline Solutions
- Problem: Unable to log in to portal
- Solution: Step-by-step technical guidance
- Problem: Missing from merit list:
- Solution: Eligibility review and assistance
- Problem: Balloting delays
- Solution: Official schedule confirmation
- Problem: Fake agent scams
- Solution: Immediate complaint registration
- Problem: Document confusion
- Solution: Verified list of required documents
PAVE Help Center Access Across Punjab
Currently, there are no physical PAVE offices in each district. However, students can easily get help through:
- Helpline: 042-111-333-267
- Email: support@bikes.punjab.gov.pk
- University Focal Persons: Assigned in most universities to guide students
This ensures students from Lahore, Multan, Faisalabad, Rawalpindi, Bahawalpur, and other areas can receive help without visiting any government office.
How to Use the PAVE Email Support
For students who prefer written communication, the email support option is fast and efficient. Follow these steps:
- Write a clear subject line (e.g., “Login Problem” or “Merit List Query”).
- Mention your Full Name, CNIC, University Name, and Registration ID.
- Attach screenshots of errors or relevant documents.
- Send your email to support@bikes.punjab.gov.pk.
- Wait for a response within 2–3 working days.
FAQs About the PAVE Helpline
Q1. What is the official PAVE helpline number?
The only official number for all applicants is 042-111-333-267.
Q2. Can I contact the PAVE team via email?
Yes. Email your query to support@bikes.punjab.gov.pk for assistance.
Q3. Are there physical PAVE offices in every district?
No. The system works through the central helpline, email support, and university focal persons.
Q4. Can I check my merit list through the helpline?
Yes, but it’s best to check the official PAVE portal for accurate updates.
Q5. Is calling the helpline free of cost?
Normal call rates apply. However, no extra service fees are charged.
Conclusion
The PAVE Helpline 2025 is a smart step by the Punjab Government to ensure transparency and fairness in the Electric Bike Scheme. Students no longer need to rely on agents or unofficial sources—just use the official helpline (042-111-333-267) or email (support@bikes.punjab.gov.pk) to get accurate updates. This one-window support system builds trust, prevents fraud, and ensures that every student in Punjab can get help quickly and fairly.
