AZAG Registration Problem: File Your Complaint Online Easily. The Apni Zameen Apna Ghar (AZAG) Programme by the Government of Punjab is a major step towards providing housing for the homeless and low-income citizens of the province. Launched under the leadership of Chief Minister Maryam Nawaz Sharif, this initiative aims to distribute free 3-marla residential plots to eligible individuals.
While the AZAG online registration portal simplifies the application process, many applicants are currently facing difficulties. To address this, the Punjab Government has established a transparent complaint registration system to help users resolve their issues efficiently. This guide will help you file your AZAG registration complaint online and track its status from submission to resolution.
Why People Face AZAG Registration Problems
Punjab residents are eagerly registering for the AZAG housing scheme, resulting in high website traffic. Common registration issues reported by users include:
| Common Problems | Details |
|---|---|
| Portal slow or crashing | Website may lag due to high number of users |
| OTP not received | Verification code fails to arrive on mobile number |
| Invalid CNIC error | CNIC shows invalid despite correct input |
| Wrong district/division | Auto-selection may not match your location |
| Form not submitting | All fields filled but submission fails |
| No confirmation message | No acknowledgment received after submission |
These problems are usually temporary, caused by server load. However, persistent issues should be addressed by filing an official complaint through the AZAG portal.
Guide to File a Complaint on AZAG Portal
Filing a complaint is straightforward. Make sure your details match your original registration data to help the support team resolve your issue faster.
Step 1: Visit the Official AZAG Website
Access the portal at https://azag.punjab.gov.pk via your computer or mobile device.
Step 2: Open the Complaint/Feedback Section
On the homepage, locate the “Complaint” or “Feedback” option and click to open the form.
Step 3: Fill the Complaint Form Accurately
Provide the exact information used during registration:
- Full Name
- Father’s or Husband’s Name
- Mobile Number (matching your AZAG registration)
- CNIC Number
- Email Address
- Division and District
- Details of the problem
Step 4: Describe Your Problem Clearly
Explain your issue in simple and precise terms. Specific descriptions help the AZAG support team understand and resolve your complaint efficiently.
Step 5: Submit Your Complaint
Click the “Submit” button. A confirmation message will appear if your complaint is successfully filed.
What Happens After Submitting Your Complaint
After submission, your complaint is forwarded to the relevant authorities for review. There is no need to visit any office or make phone calls. You can track the progress online using the portal.
How to Track Your Complaint Status
- Log in to your AZAG account
- Go to the Dashboard
- Click on Complaints
- Select your complaint and click View
Possible Status Updates:
| Status | Meaning |
|---|---|
| Pending | Complaint received but not reviewed yet |
| In Process | Being checked by the support team |
| Resolved | Issue addressed and solution provided |
| Additional Info Required | Support team needs more details from you |
This system ensures transparency and keeps applicants informed throughout the resolution process.
Important Tips for Faster Complaint Resolution
To ensure your complaint is processed quickly:
- Use the same mobile number and email used during registration
- Enter your CNIC correctly, without errors
- Provide a concise and clear explanation of your issue
- Avoid submitting multiple complaints for the same problem
- Regularly check your complaint status on the portal
Following these tips increases the chances of your issue being resolved efficiently.
Conclusion
The Apni Zameen Apna Ghar Programme is a groundbreaking initiative providing housing for the underprivileged in Punjab. Technical issues during AZAG registration may discourage applicants, but the government has made it easy to file complaints online.
