While the Benazir Income Support Programme (BISP) focuses on financial aid, the Punjab government has introduced a modern solution for addressing public service issues, the CM Punjab Complaint Portal 2025. This online platform helps citizens report problems such as service delays, corruption, and negligence in government departments.
Instead of running from office to office, people can now file complaints directly with the concerned department. The portal ensures accountability, transparency, and faster resolutions, making governance more citizen-friendly.
Why the CM Punjab Complaint Portal Matters
This online complaint system has made it easier for Punjab residents to raise their voices and get quick action.
Key Benefits
- Easy Access: File complaints anytime using mobile or internet.
- Transparency: Track your case status in real time.
- Accountability: Departments must respond within set deadlines.
- Time-Saving: No more unnecessary visits to government offices.
How to Submit a Complaint
Filing a complaint is straightforward, whether through the official website or the mobile app.
Steps to Register a Complaint
- Visit the CM Punjab Complaint Portal or download the app.
- Create an account using your CNIC and mobile number.
- Click on “Register Complaint”.
- Select the relevant department (Police, Health, Education, Revenue, etc.).
- Clearly describe your complaint and attach supporting proofs (photos, receipts, etc.).
- Submit your case and save the tracking ID for updates.
Common Types of Complaints
| Department | Examples of Complaints |
|---|---|
| Police | FIR delays, harassment, unlawful behavior |
| Health | Negligence in hospitals, shortage of medicines |
| Education | Teacher absenteeism, school fee issues |
| Municipal Services | Sewerage, garbage, broken streetlights |
| Revenue | Land record delays, corruption in registry offices |
Tracking Your Complaint
Once submitted, you can track your case without making calls or visiting offices. Log in with your CNIC and tracking ID to see real-time updates:
- Pending: Complaint submitted but not yet reviewed.
- In Progress: The department is working on the issue.
- Resolved: Action taken and case closed.
- Escalated: Complaint forwarded to higher authorities due to delay.
Key Features of CM Punjab Complaint Portal 2025
| Feature | Details |
|---|---|
| Language Support | Urdu & English available |
| Mobile App | Works on Android & iOS |
| Response Time | Most cases resolved in 15–30 days |
| Helpline Number | 0800-02345 (toll-free) |
| Escalation | Automatic if unresolved within deadline |
How to Make Your Complaint Effective
Many complaints fail because of small mistakes. To avoid rejection:
- Keep your complaint short, clear, and precise.
- Always attach valid proofs (photos, receipts, reference numbers).
- Choose the correct department.
- Provide an active mobile number for updates.
- Avoid fake, irrelevant, or repeated complaints.
Recent Updates in 2025
The Punjab government has introduced several new features to improve the system:
- NADRA-linked verification to confirm citizen identity.
- Women’s complaint desks for harassment-related issues.
- Citizen feedback option after case resolution.
- SMS registration service for rural areas with limited internet.
Why Some Complaints Get Rejected
Complaints may be rejected if:
- The description is unclear or incomplete.
- The wrong department is selected.
- Fake or invalid documents are attached.
- The issue is already resolved.
Tips for Citizens
- Check your complaint status regularly.
- Use the escalation option if your case is ignored.
- Spread awareness about the portal to help others.
- Choose Urdu option if English is difficult for you.
Access for Rural Citizens Without Internet
People in remote villages can also benefit from the portal through an SMS-based complaint system. By sending their issue along with CNIC details to the official helpline, they can register complaints. A tracking ID is provided via SMS, allowing updates without internet or smartphones. This step ensures inclusivity for rural communities.
Conclusion
The CM Punjab Complaint Portal 2025 is a major step toward empowering citizens. By ensuring transparency, accountability, and timely service delivery, the Punjab government has simplified the process of addressing public grievances. With just a few clicks—or even an SMS—issues that once seemed impossible to resolve can now be handled quickly and effectively.
FAQs – CM Punjab Complaint Portal 2025
Q1: How do I file a complaint on the portal?
Through the website, mobile app, or SMS service.
Q2: Is the service free?
Yes, filing complaints is completely free.
Q3: How long does it take to resolve complaints?
Most are resolved within 15–30 days.
Q4: Can I track my complaint?
Yes, using your CNIC and tracking ID.
Q5: What if my complaint is ignored?
It will be auto-escalated to higher authorities.
